Help Center
How to Play
9
How to Play
9
What do I need to know before I start playing?
Do I need any app to start using TIM Cloud Gaming?
Which devices can I use TIM Cloud Gaming with?
Can I play without an Internet connection?
Which kind of Internet connection do I need?
See all 9 articles
Using the Platform
4
Using the Platform
4
Where can I find my game history or my favourite games?
What type of games are available on Sora Stream?
Do you inform your users about the new games available?
Inactivity message
Membership
6
Membership
6
Which subscriptions are available?
May I have more than one account?
How many accounts do I get as a member?
Which information does TIM Cloud Gaming gather about its users?
How do I modify my User account information?
See all 6 articles
Billing
1
Billing
1
How do I cancel my membership?
Technical Questions
13
Technical Questions
13
I don't remember my password/user name. How can I recover/reset it?
How do I update TIM Cloud Gaming?
What happens if my connection is lost? Can I keep playing after I recover it?
TIM Cloud Gaming is running slow. What should I do?
Message: "There was a problem launching {{title}}"
See all 13 articles
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Opening a game
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<div class="control-group ticket_section"> <label class=" control-label cf_game_1276403-label " for="helpdesk_ticket_cf_game_1276403">Game</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_game_1276403]" id="helpdesk_ticket_custom_field_cf_game_1276403" /> </div> </div>
<div class="control-group ticket_section"> <label class=" control-label cf_game_1276403-label " for="helpdesk_ticket_cf_game_1276403">Game</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_game_1276403]" id="helpdesk_ticket_custom_field_cf_game_1276403" /> </div> </div>
Does this issue affect all users making the service currently unavailable?
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